Refund policy

RETURNS & STORE CREDIT

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@trendsworld.co. Returns must be approved before being sent back. Approved returns should be mailed to:

PO Box 260139
San Juan, PR 00926

If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You can always contact us for any return-related questions at contact@trendsworld.co.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including custom products (such as special orders or personalized items), personal care products, sale items, gift cards, and any item marked as Final Sale.

Please contact us if you have questions about a specific item before purchasing.

EXCHANGES

The fastest way to receive a different size or item is to request a return for store credit and place a new order once your return has been approved.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable law. Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

STORE CREDIT POLICY

TRENDS does not offer refunds to the original payment method.

Once your return is received and inspected, we will notify you whether your return has been approved. If approved, you will receive store credit in the form of a digital gift card for the value of the returned item(s).

Store credit gift cards can be used on any future purchase at TRENDS and do not expire.

Original shipping charges are non-refundable. Return shipping costs may be deducted from the value of the store credit issued, where applicable.

We reserve the right to refuse returns that do not meet the eligibility requirements outlined above.